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General Terms and Conditions (GTC)

moxxis AG 
Version: 06.10.2026

English translation of the German original. In case of discrepancies, the German version prevails.

1. Scope

These General Terms and Conditions (the "GTC") apply to all orders, purchase contracts and services that customers ("Customer") conclude through the following sales channels with

moxxis AG, Mellingerstrasse 1, 5400 Baden, Aargau, Switzerland, UID: CHE-474.274.006 ("moxxis", "we" or "us"):
 
  • the moxxis website and online portals,
  • moxxis Concept Stores,
  • the moxxis Mobile (Foot Truck) and appearances at events,
  • corporate offers,
  • offers at sports clubs.

These GTC apply exclusively to the above sales channels operated directly by moxxis. They do not apply to sales through distribution partners (for example sports retailers, orthopaedic and podiatry partners, franchise or licence partners). For those, the individual agreements between moxxis and the respective partner apply, together with the partner's own terms as communicated to its end customers.

By placing an order through one of the channels listed above, the Customer accepts these GTC. Deviating, conflicting or supplementary terms of the Customer do not form part of the contract unless moxxis expressly agrees to them in writing.

2. Products and custom manufacture

moxxis produces individually 3D-printed orthopaedic insoles based on a personal, AI-supported foot and gait analysis (scan, pressure measurement plate). Each pair of insoles is manufactured individually for the respective Customer on the basis of the foot data collected during this AI-supported analysis. The insoles are therefore goods made to customer specification.

Product images, descriptions and material information are for general guidance only. Minor deviations (for example colour nuances, material optimisations) are reserved. As each pair is manufactured individually on the basis of the personal foot and gait analysis, the final product may naturally differ visually from the sample images shown on the website or in marketing material (for example shape, cushioning zones, structure depending on the foot data). Minor differences in texture, surface or colour between production batches are inherent to the manufacturing process and do not constitute a defect. moxxis reserves the right to adapt materials, algorithms and production processes as part of continuous development, provided this does not impair the functionality and quality of the insoles.

3. Conclusion of contract

The presentation of products and services does not constitute a binding offer by moxxis, but an invitation to the Customer to submit an offer (invitatio ad offerendum). The contract is concluded as soon as moxxis confirms the order in writing or by email, or records and confirms the foot analysis and the order bindingly during a personal appointment.

Before completing an online order, the Customer has the opportunity to review and correct their details (contact data, product selection, quantity, delivery method).

4. Prices and payment terms

The prices communicated on the website or at the point of sale at the time of the order apply. Unless stated otherwise, all prices are in Swiss francs (CHF) or in the currency valid at the respective sales location, including statutory VAT, plus any shipping costs and, in the case of cross-border deliveries, any import duties, customs charges and fees, which are borne by the Customer.

Payment is made using the payment methods offered at the respective point of sale (for example credit card, debit card, TWINT). Where payment is made against invoice, the invoice amount is due within the stated period without deduction. In the event of late payment, moxxis is entitled to charge default interest and the costs arising from the delay.

5. Delivery and shipping

5.1 Shipping destinations

moxxis currently ships to the following countries and regions: Switzerland, the member states of the European Union, the United Kingdom (UK), Canada and the United States of America (USA). Additional destinations may be added.

5.2 Delivery times

As each pair of insoles is manufactured individually on the basis of the personal foot analysis, the delivery period only begins once the foot analysis has been completed and production has been released, or once the order has been placed. Unless expressly designated as binding, stated delivery times are non-binding estimates.

5.3 Customs, taxes and cross-border shipping

For deliveries outside Switzerland or to countries outside the EU, country-specific customs duties, import taxes and handling fees may be charged on import. Unless expressly agreed otherwise, these are borne by the Customer and are usually collected directly by the carrier or the customs authority. moxxis accepts no liability for delays caused by customs or border controls.

5.4 Transfer of risk

The risk of accidental loss and accidental deterioration of the goods passes to the Customer when the goods are handed over to the carrier, unless the Customer is a consumer within the meaning of mandatory consumer protection law in their country of residence, in which case the mandatory statutory provisions apply.

6. Warranty

As each pair is manufactured individually on the basis of a personal foot and gait analysis, a standard "exchange at will" guarantee does not apply.

We provide a four-month (4 months) manufacturing warranty from receipt of the insoles against production faults or material failure under normal, intended use. This warranty does not cover:
​
  • normal wear and tear,
  • damage caused by improper use, care or storage,
  • damage caused by external influences, accidents or third-party actions,
  • changes in foot shape or health conditions after manufacture.

In a warranty case, the insoles will be repaired or replaced free of charge at our discretion within a reasonable period after examination by moxxis. Further claims, in particular rescission or price reduction, are excluded to the extent permitted by law.

7. Right of return

As a product made to customer specification, our insoles are excluded from the general statutory right of return or withdrawal, to the extent permitted under applicable law (for example the exclusion for goods made to the consumer's specifications or clearly personalised, as provided for in the EU Consumer Rights Directive and the corresponding national implementing law).

In place of a right of return, we offer the fit guarantee set out below as our assurance of comfort and quality.

8. Fit guarantee

If the insoles are not comfortable after a break-in period of 30 days from receipt, the Customer may contact moxxis. Our experts will review the available foot data and work out a solution together with the Customer. This may include an adjustment of the existing insoles or, if necessary, a complete remake on the basis of the original or an updated foot analysis.

The fit guarantee does not give rise to a claim for a refund of the purchase price, but to a claim for rectification or remake within the scope described above.

9. Vouchers

Vouchers issued by moxxis are valid for one (1) year from the date of purchase and can be redeemed against the entire moxxis product range. Cash payment of the voucher value is excluded. Vouchers can be redeemed once per order. Any remaining balance after redemption does not expire and can be redeemed with a subsequent order within the validity period, unless stated otherwise on the voucher.

10. Appointments and cancellations

Appointments for the foot and gait analysis and for adjustments can be cancelled or rescheduled free of charge up to 24 hours before the agreed appointment. In the case of later cancellation or non-attendance without timely notice, moxxis reserves the right to charge a reasonable cancellation fee or to retain any appointment reservation fee already paid.

11. Notice of defects

Obvious defects must be reported to moxxis in writing without delay, and at the latest within 10 days of receipt of the goods. For warranty claims under clauses 6 and 8, the periods and conditions stated there apply. The Customer's mandatory statutory warranty rights, in particular under applicable consumer protection law, remain unaffected by this provision.

12. Liability

moxxis is liable only for direct damage, and only where the Customer proves that moxxis, its governing bodies, employees or auxiliary persons acted unlawfully with intent or gross negligence.

Liability of moxxis for slight negligence is excluded to the extent permitted by law. The same applies accordingly in favour of the governing bodies, employees and auxiliary persons of moxxis.

To the extent permitted by law, any further liability is excluded. This applies in particular to indirect and consequential damage, namely loss of profit, loss of use, production losses, loss of orders and loss of data.

Mandatory statutory liability provisions are reserved.

13. Intellectual property

All processes, software, algorithms, trademarks, designs and other intellectual property rights used in connection with the products and services of moxxis remain with moxxis or the respective rights holders. The Customer is granted no rights of use or other rights beyond the intended use of the products purchased.

14. Data protection and health data

In the course of the foot and gait analysis and the production of the insoles, moxxis collects and processes personal data, including health-related data (for example foot and gait data). This data is processed on the basis of the Customer's express consent and otherwise in accordance with the moxxis privacy policy applicable from time to time, available at https://www.moxxis.com/privacy-general, which forms an integral part of these GTC.

For customers resident in the European Union, the provisions of the General Data Protection Regulation (GDPR) apply in addition.

15. Product safety, authorised representative in the EU (GPSR)

In accordance with the EU General Product Safety Regulation (GPSR), moxxis has appointed the following economic operator as its authorised representative in the European Union:

EaseCert GmbH Klaus-Kordel-Strasse 4, 54296 Trier, Germany Email: compliance@easecert.com Website: www.easecert.com Tel: +49 170 5738 555

The authorised representative is appointed for the tasks provided for under the GPSR, in particular as a contact point for market surveillance authorities within the EU.

16. Applicable law and place of jurisdiction

These GTC and all contractual relationships between moxxis and the Customer are governed by substantive Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG) and excluding its conflict-of-law rules, to the extent a choice of law is permitted by law.

The exclusive place of jurisdiction for all disputes arising from or in connection with these GTC or the contractual relationship between moxxis and the Customer is, to the extent permitted by law, Baden, Aargau, Switzerland. Alternatively, moxxis is entitled to bring proceedings against the Customer before the court having jurisdiction at the Customer's place of residence.

For consumers, the above provisions on applicable law and place of jurisdiction apply only to the extent that they do not restrict mandatory or partly mandatory statutory rights. Mandatory consumer protection provisions and mandatory or partly mandatory statutory places of jurisdiction are reserved.

17. Final provisions

Should individual provisions of these GTC be or become wholly or partly invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid or unenforceable provision shall be replaced by a provision that comes as close as possible to the economic purpose of the invalid provision.

moxxis reserves the right to amend these GTC with effect for the future. The version valid at the time the contract is concluded applies.

As of: 6 October 2026
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